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Title
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Description
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Primary
Audience
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M-1
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Signs & Symptoms Of Dysfunctional Nursing Homes.
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Characteristics of troubled facilities. Examining major underlying factors.
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Management Staff, Clerical Staff
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M-2
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Why Nursing Homes Struggle With Resident Outcomes.
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Examining 13 reasons why resident decline occurs. Comparing results oriented vs. good intentions care giving attitudes.
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Management Staff, Clerical Staff
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M-3
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Taking Control Of Your Survey Destiny.
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Pre-survey systems & strategy to maximize staff contributions. How to effectively interact with surveyors & regulatory authorities.
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Management Staff
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M-4
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Countdown To Compliance.
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Applying specialized management systems to resolve substandard survey violations within a rapid timetable.
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Management Staff
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M-5
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Repairing A Broken Nursing Home.
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Practical turnaround advice to overcome survey and/or financial crisis.
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Management Staff
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M-6
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Writing A Plan Of Correction For All Seasons.
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Responding to survey violations and designing internal action plans as a seamless resolution process.
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Management Staff
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M-7
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Care Giving Litmus Test.
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Interactive group session that measures each facility against a three phase care giving formula. Introduces the 3 C's:
The Cause
The Crusade
The Culture
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Management Staff
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M-8
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Confronting Resident Abuse With Conviction & Resolve.
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Investigation, reporting correcting & crusading a zero tolerance abuse policy.
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Management Staff
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M-9
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Turning Complaints Into Compliments.
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Methods to diffuse, investigate, correct & prevent resident or family dissatisfaction.
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Management Staff
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M-10
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Management Rounds Will Cure A Weary Nursing Home!
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Improving resident care, customer satisfaction, and raising employee spirit from vigilant hands-on problem solving.
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Management Staff
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M-11
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Problem Solving Is Focused When Managers Can:
S ystems
E ducation
E nforcement
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Examining the work place dynamics that influence employee contributions.
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Management Staff
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M-12
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Successful Care Giving Teams "Huddle Up" Before They Tackle Their Duties.
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Examining how brief, well orchestrated staff meetings have a positive affect on employee morale & resident outcomes.
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Management Staff
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M-13
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Employee Productivity & Resident Outcomes Are Mutually Dependant.
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Raising standards of care by increasing employee contributions, without increasing staffing ratios.
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Management Staff
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M-14
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Absenteeism Is A Barometer Of Employee Character; Employee Character Is A Barometer Of Management!
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Treating absenteeism as behavioral conduct that requires behavioral intervention. Applying positive influence & corrective measures.
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Management Staff
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M-15
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Staffing Issues Are The Most Costly & Least Understood Aspect Of Day To Day Management.
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Creating a comprehensive program that addresses employee recruiting, training, scheduling, disciplinary action & retention.
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Management Staff
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M-16
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Becoming Pool Free; 12 Step Program To End Dependency.
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Methods to reduce & eliminate the use of temporary personnel agencies.
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Management Staff
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M-17
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More Census Problems Result From Internal Barriers Than External Market Forces.
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Exploring how staff attitudes, system failures, quality issues, referral intake & facility promotion affect resident occupancy.
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Management Staff, Clerical Staff
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M-18
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Budget Compliance Is A Trade Mark Of Accomplished Managers.
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Characteristics of organized & assertive executives. Installing tracking systems & utilizing measurable action plans.
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Management Staff, Clerical Staff
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M-19
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Thank You For Paying Your Balance!
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Proven methods to collect past due private accounts. Installing proactive systems & protocols that curb late payments.
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Management Staff, Clerical Staff
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M-20
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Administrators Are Care Giving Architects; DON's Are Care Giving Builders
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Discussing the two most influencial caregivers. Why this partnership determines the destiny of each facility.
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Management Staff
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M-21
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What Every Administrator Should Know.
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Comprehensive training to prepare management talent for their responsibilities as a Nursing Facility Chief Executive.
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New Administrators, Management Staff
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M-22
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What Separates Great Administrators From Their Peers?
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Common characteristics of highly successful Nursing Facility Chief Executives
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Management Staff
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M-23
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Great Management Debate: Does Quality Care Drive $$$? Or Does $$$ Drive Quality Care?
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Interactive group exercise between clinical & financial staff. Unites managers who serve diverse operational roles, but share a common mission.
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Management Staff
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